The department endorses fair information handling practices and uses of information in compliance with its obligations under the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic). Personal information will be used only for the purpose/s intended and where the intention includes confidentiality, information will be treated as such unless otherwise required by law.
This privacy statement explains how your personal information (being information capable of identifying you as an individual) will be treated as you access and interact with this website. The practices outlined in this privacy statement are subject to any rights the department may have to handle personal information in accordance with the privacy legislation.
Collection of your personal information
The personal information we collect via this website may include:
- The content of any electronic forms you submit via this Website, requesting us to provide services or information, or take actions
- Information submitted if you participate in an online survey, and
- Any messages or comments you submit to us via this Website or to email addresses displayed on this Website, which may include personal information such as name, email address and telephone number.
Email addresses provided via this site will only be used to respond to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without users’ knowledge and consent, unless required by law. Where personal information is collected directly from you on our web pages, a specific privacy notification can be viewed by clicking on the ‘privacy statement’ tag at the bottom of the online form.
Web statistics data collection
While you can browse this website anonymously, without disclosing your personal information, we may not be able to provide the full range of services through this website if we are not provided with the information outlined above.
Use and disclosure of your personal information
Where we collect personal information from you via our website, a privacy disclaimer will indicate which third parties we might share your information with (if any). In addition to providing our services to you and carrying out your requests, we may use or disclose personal information that we collect about you for purposes including the following:
- For the purpose that we have collected the information
- Purposes related to our research, planning, product and service development, security and testing
- Purposes connected with the operation, administration, development or enhancement of this website
- Where we suspect that fraud or unlawful activity has been, is being or may be engaged in, and
- Any other purposes required or authorised by law.
We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail. We will remove personal information from our system where it is no longer required (except where archiving is required and in order to fulfil our obligations under the Public Records Act 1973 (Vic)).
We take additional steps to protect the security of your personal information, such as strong 128-bit SSL encryption. Before using these facilities, you should ensure that you are using a web browser that supports 128-bit encryption. In many web browsers, you can confirm that your session is encrypted by the appearance of a locked padlock symbol located in the browser status bar at the foot of the browser.
Feedback, information request form and email
We may preserve the content of any feedback form, information request form, email or other electronic message that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in this Website Privacy Statement. We will not use that information to add you to a mailing list without your consent.
Links to external websites
This privacy statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
The default settings of browsers like Chrome, Firefox, Internet Explorer and Safari may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies.
Access and correction
You can request access to or correction of personal and health information held by the department.
For information on making a Freedom of Information (FOI) application:
Freedom of Information Unit
Department of Health and Human Services
Postal address: GPO BOX 4057, MELBOURNE, VIC 3001
Street address: 50 Lonsdale Street, MELBOURNE, VIC 3000
Tel: 03 9096 8449 or 1300 650
Email the FOI unit.
For information on how the department manages privacy, please contact:
Department of Health and Human Services
Tel: 03 9606 8534 or 03 9096 9987
Email the privacy unit.